Assistant Events Manager (Hilton Kuala Lumpur)

Assistant Events Manager (Hilton Kuala Lumpur)

Hilton Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Overview

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. Hilton is dedicated to providing exceptional guest experiences across its global brands. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create remarkable hospitality experiences around the world every day.

The Assistant Events Manager is responsible for the successful handling of groups involving 10 or more guestrooms. This role, under the general guidance and supervision of the Director of Banquet Sales, maximizes business opportunities, ensures effective communication with clients and efficient coordination with departments concerned.

What will I be doing?

• Liaise closely with the Sales team in proposing the best deal when handling leads / inquiries (pricing strategy, special requirements) to convert the leads / inquiries to confirmed events.
• Prepare proposals / contracts for leads / inquiries received from Sales Managers.
• Follow through from negotiation until departure for events assigned.
• Liaise with clients on finalizing details and provide professional advice on set-ups and planning of events.
• Practice up-selling at all opportunities to maximize revenue.
• Ensure effective communication with clients and internal departments, disseminating group-related information to other departments (e.g., issues on banquet event orders and group resumes) and chair pre-event meetings.
• Maintain close coordination with respective departments on organizers’ requirements and last-minute event requirements.
• Be visible to organizers and clients during their event / group dates and monitor guest satisfaction.
• Oversee the operation of banquet functions and work with departments to ensure quality service is delivered at all times.
• Review master account postings, review bills with organizers, and minimize final invoice adjustments.
• Maintain communication with Sales Managers during the process and with post-event follow-ups (e.g., thank you letters or post-event critique forms).
• Verify total charges and layout of invoices with Accounts and send to organizers.
• Obtain feedback from clients and follow through with necessary actions.
• Refer leads and send event profile information to relevant sister hotels or NSO / ISO if applicable.
• Maintain active event profile database and group chart, and assist in maintaining the Accounts Management System.
• Establish good working relationships with internal and external customers (clients, event contractors, suppliers).
• Contribute to achieving departmental goals and monitor accounts revenue and business production.
• Provide feedback on market trends and maintain client relationships and business goals through close communication with Banquet Sales Managers and the Director of Banquet Sales.
• Maximize up-selling opportunities whenever possible.
• Assist the Director of Banquet Sales in forecasting group room nights and banquet revenue.
• Coordinate relationship-building visits when necessary and cross-sell Hilton hotels.
• Handle inquiries for re-booking of business and new leads when Sales Managers are unavailable.
• Conduct site inspections for potential clients when Banquet Sales Managers / Coordinators are not available.
• Liaise with the Food & Beverage department to ensure hotel hygiene and food safety standards are maintained and regular communication meetings on event details are carried out.
• Project a hospitable service atmosphere as a hospitality business operating seven days a week, twenty-four hours a day.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

An Assistant Events Manager serving Hilton Brands works on behalf of our Guests and collaborates with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

Work Location : Hilton Kuala Lumpur Hotel

Schedule : Full-time

Brand : Hilton Hotels & Resorts

Job Function : Sales, Management

Seniority level

Employment type

Industries

Note : This description reflects the current responsibilities and qualifications for the role and may be subject to change by Hilton at its sole discretion.

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