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Senior Technical Support Engineer

MKS Inc.PenangMalaysia, Penang, Malaysia

14 hours ago

Job description

Overview

As a Senior Technical Support Engineer, you will provide technical support to service technicians, maintain test stations, and work with the US tech support team and new product transfer to Malaysia.

Responsibilities

Failure / Repair Reports and other documents

Perform detailed Failure Analysis on the products and generate repair reports as required

Provide feedback to corporate Technical Support on Service Bulletins, Tech Memos, and other documents

Test Station Support

Work with US Corporate technical support team on test stand installation and qualification to support new and existing products

Maintain existing test stations

Technical support

Key technical interface between US Corporate Tech Support Team and Local Repair Team

Provide technical support to service technicians by answering technical questions, troubleshooting, and resolving problems via phone, email, or in-person

Training

Provide technical training on new and existing products to Service Technicians

Train technicians on new Service Bulletins and Technical Memos

Trains and certifies assembly operators on Product Repair Processes

May be involved in customer installation and training programs

Skills You Bring

Experience in RF and digital electronic products is preferred

Good computer skills with a working knowledge of MS Office suite

Must be able to manage multiple tasks and priorities with minimal supervision

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Manufacturing

Industries

Semiconductor Manufacturing and Manufacturing

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Technical Support Engineer • PenangMalaysia, Penang, Malaysia

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