Senior Monitoring Specialist

Job Purpose

The primary purpose of the role is to ensure the smooth operation in two main domains :

• Monitor and analyze the entire supply chain system, IT infrastructure, and facilities, responding to alerts, providing timely support to global teams, and making independent decisions for urgent issues or at the request of IT teams.
• Offer global contact‑calling services to TD SYNNEX coworkers for resolving urgent issues. When necessary, the specialist will escalates alerts / requests to higher levels within the team. The role requires experienced knowledge of monitoring items and the TD SYNNEX environment, the ability to prioritize alerts, make real‑time decisions, and mentor entry‑level monitoring specialists.

Job Description

Qualifications

Workhour (Malaysia local time)

Key Skills

Monitoring, alert response, data analysis, global call handling, shift work, Chinese & English communication.

What’s In It For You?

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting

Equal Opportunity Statement

We are an equal‑opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.

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