Technical Sales Account Specialist

TDCXKuala Lumpur, Kuala Lumpur, Malaysia

9 hours ago

Job description

Technical Sales Account Specialist – TDCX

Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join TDCX , a leading global BPO company that provides customer experience solutions, sales and digital marketing services, and content moderation for clients across various industries.

We are looking for a Technical Sales Account Specialist to serve as a trusted technical advisor, guiding customers through the technical intricacies of cloud products and solutions.

Top Reasons to Work with TDCX

Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World‑class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture to #BeMore at work
Easy‑to‑access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field
Global company, award‑winning

Responsibilities

Serve as a trusted technical advisor, guiding customers through technical intricacies of cloud products and solutions.

Provide in‑depth technical knowledge to advise customers on meeting their specific needs.

Build and maintain strong relationships, identify upsell / cross‑sell opportunities.

Drive sales growth by acquiring new business and increasing sales within existing accounts.

Offer pre‑ and post‑sales technical support, train customers on product usage, and ensure accuracy and effectiveness of recommended solutions.

Collaborate with product and other teams to ensure products meet customer needs and improve service offerings.

Contribute to the development and refinement of sales processes, methods, and strategies.

Execute strategy, drive to achieve objectives and activity metrics, and contribute input to the execution success.

Understand and maintain competitive analysis for cloud solutions across territories.

Perform other duties assigned by management, including effective implementation of ISO9001 and ISO18295‑1 Quality Management System.

Qualifications

Excellent English and Thai communication / written skills.

Minimum academic qualification : Diploma / Degree in IT / Computer Sciences.

1+ years inside / field sales experience as a presales or solutions engineer, extensive experience in cloud solutions (Microsoft Azure, AWS, Google Cloud, etc.).

Architecture certification from any cloud service provider is a plus.

Excellent presentation skills.

Excellent track record of achieving revenue targets and ability to work with diverse teams.

About TDCX

Singapore‑headquartered TDCX has over 20,000 employees across 39 locations worldwide, providing clients across Asia, Europe, and the U.S. For more info, visit

#BeMore — thrive, grow, and achieve your career aspirations with us.

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Technical Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia

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