Service Excellence Manager

Overview

Join or sign in to apply for the Service Excellence Manager role at Danone. Danone Asia & Service Delivery Centre-Kuala Lumpur delivers unparalleled service experiences across CNAO and ISEA geographies with the mission to be BEST IN CLASS by enhancing the experience at every touchpoint, driven by quality and innovation for our valued Danoners, customers and suppliers. This newly established role aims to foster innovation and seamless technology integration to enhance operational efficiency and service delivery within DBS Asia Service Lines by leading continuous improvement initiatives and deploying IT enabler tools.

Responsibilities

• PROJECT MANAGEMENT : Collect yearly project requirements and project prioritization with the specified service line; coordinate project objectives and business case validation with service line key users before project kickoff; co-lead project implementation with service line and key users according to project objectives and timeline; perform postmortem analysis and productivity tracking of project delivery; collect system operation issues and work with the technical team for resolution or build into system enhancement plan; Capex rolling forecast and control.
• CONTINUOUS IMPROVEMENT : Promote continuous improvement mindset and drive initiatives for efficiency / compliance and benchmarking internally / externally; collect and introduce new technology and standardize processes, aligning with global roadmap for the service lines; monitor project delivery against target SLA / RSLA / KPI of the service line; facilitate Lean Six Sigma training and drive continuous improvement initiatives within DBS community via Yellow / Green Belt program; monitor and track delivery of value-add projects and efficiency projects.

About You

About Us

We embrace diversity in our organization. This means giving full and fair consideration to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or disability status.

To apply, click the Apply button and create your profile in the recruitment system by uploading a CV. We will review your experience and arrange selected candidates for an interview.

#J-18808-Ljbffr