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Partnership & Projects - Service Point
SPX ExpressKuala Lumpur, Kuala Lumpur, Malaysia30+ days ago
Job descriptionPresent value propositions to decision-makers and manage end-to-end onboarding for operational readiness. Negotiate, draft, and manage contracts in compliance with policies and regulations. Relationship Management & Performance Monitoring Ensure partners meet or exceed SLAs and KPIs. Track account performance, analyse data to identify gaps, and implement improvements through regular reviews and audits. Negotiate rates and identify opportunities for cost savings. Strategic Planning & Projects Using data, identify potential hotspots (including breakdown by priority) and project plan towards achieving full hotspot coverage. Build infrastructure to support on-ground sales team in providing relevant information on hotspots. Monitor and track progress of on-ground sales team, while ensuring we fully understand areas that we are required to place more emphasis on. Develop operation process flow and guidelines within and across the team to ensure the services provided are aligned to the set standards. Ideate ways to increase buyer awareness on buyer self collect. Work with cross-functional teams to align operations with business goals. Maintain professional and effective communication with internal and external stakeholders. Bachelor’s degree in the related field. 2+ years experience in external relationship management for partnerships roles. Strong pitching, negotiation, and relationship management skills. Good communication skills in both written and verbal. Proficient in MS Office; CRM experience is a plus.
Overview
We’re looking for a driven Partnerships & Project personnel to plan, grow and manage our network of SPX Service Points. You’ll be pitching to potential partners, onboarding new locations, and ensuring top performance across our key partner. Additionally, you will be driving the growth of our network by identifying potential strategic hotspots, prioritizing the key areas and ensuring the sales team expands accordingly.
This role is perfect for someone who thrives on relationship-building, performance improvement, strategic problem-solving and loves tangible project planning.
Responsibilities
- Pitching & Onboarding
Identify and pitch the SPX Service Point programme to potential leads and retail chains.
Manage key accounts to build strong, long-term partnerships.
Contribute to service point network planning, cost optimisation, and risk management.
Requirements
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Project • Kuala Lumpur, Kuala Lumpur, Malaysia
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