Technical Engineer Cybersecurity

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Titan Guard

About the job Technical Engineer Cybersecurity

• Flexible to accommodate urgent customer needs over weekends and public holidays
• Perform tasks such as issues, deploying products, collecting artefacts for debugging
• Provide high quality technical support by helping customers resolve issues including explaining usage, debugging failures, pinpointing problems, implementing workarounds, increasing performance, improving security, and determining root causes
• Documenting all support issue details while supporting customers to ensure details are available for all relevant parties
• Work cooperatively with team members to arrive at issue resolution as per Service Level Agreement before escalating to engineering team
• Contribute, maintain, and improve knowledge base articles, training materials, and other repositories of information
• Report customer use cases, requirements, enhancement requests, and recommend fixes
• Practice the give and take model of knowledge and experience exchange by sharing information to the team
• Constantly improving job skills through participation in product, technology, and customer service training as it is made available
• Participate in improving processes, communication, systems, etc.

Qualifications

Demonstrated Required Skills and Abilities :

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