Platform Support Technician

Overview

The Platform Support Technician is responsible for providing initial assessment, triage, and resolution of Cloud-related incidents and service requests. This role involves diagnosing and troubleshooting issues while fulfilling service requests. The technician will also monitor system alerts, contribute to knowledge base documentation, and maintain a high level of customer service.

A Day in the Life of an Platform Support Technician :

Incident & Problem Management

• Provides initial assessment, triage, and resolution of Cloud-related incidents and service requests.
• Accurately diagnoses and troubleshoots incoming issues, escalating to senior team members or engineering when necessary.
• Guides users through problem-solving steps and provides timely updates on incident status.
• Documents all incidents and resolutions in the ticketing system.
• Fulfills service requests related to software, hardware, and workplace equipment following established procedures.
• Processes approved user and access management requests according to company policies.
• Responds to technical inquiries and provides basic Cloud support to users.
• Implements technical change requests and follows best practices as directed by senior team members.

Projects & Improvements

Monitoring & Alerting

Knowledge Base & Documentation

Customer Service

Preferred Qualifications

The Perks of Working for Appspace

For all our KL based team members, we offer a variety of benefits from competitive salaries, medical, dental and vision coverage, mental health resources, a 14 week maternity leave program and transport / parking allowance.

Additional perks include :

Disclaimer : Appspace is committed to equitable compensation practices and complies with all applicable local, state, and federal regulations. For jurisdictions that require pay scale disclosure, a general compensation range may be provided during the initial stages of the interview process. Final compensation will be based on multiple factors including experience, skills, certifications, and overall fit for the role.

If you are located in a jurisdiction with specific pay transparency requirements, we will be happy to discuss the relevant range during your application process.

#J-18808-Ljbffr