L2 Technical SupportUnison Group • Kuala Lumpur, Kuala Lumpur, MY
L2 Technical Support
Unison Group • Kuala Lumpur, Kuala Lumpur, MY
30+ days ago
Job type
- Quick Apply
Job descriptionFinding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend). Working on the life-cycle of help desk incidents. Resolving the issue based on support documents / knowledge base especially if it falls in to system configurations, restarts etc. Assigning the ticket to L3 support if necessary, otherwise, fixing the issue by code changes. Maintaining the Knowledge base. Guiding customer support teams (MGCC / SFU) on troubleshooting the issues or guiding to get more clarity on the issues. Review information and training available for L1 support. Review Application logs for exceptions and find root cause of the issues and work on resolution (self or via L3 support). Support DR activities. Ability to learn technologies and delivery as per Team's requirements.
Requirements
- Minimum 3 years’ experience in L2 support and fixing production issues.
- Prefer previous knowledge on Banking Domain, Payments Domain, Lifestyle Apps Domain.
- Min Technical Skills : o MAE, SME, RMBP Regional, BTS - Spring Boot o M2U MY, M2u Regional, M2U biz - Spring boot, Struts or Exposure to Java Web technologies like Jsp, Servlets o MBPNS, MDIP, QRMS, SSL – Nodejs
- Good to have : Grafana / Prometheus / Dynatrace / ELK
- Minimum soft skills required.
- Ability to quickly learn the Company's product.
- Knowledge of relevant technology which will help effective L2 Support.
- Good communication skills.
- Good documentation skills.
- Team player with good attitude
Create a job alert for this search
Technical Support • Kuala Lumpur, Kuala Lumpur, MY
Related jobs
Oxydata Software Sdn Bhd, a 100% Malaysian-owned IT company established in 2006, is a trusted technology partner specializing in Microsoft, Java, SAP, and Oracle platforms, delivering IT Managed Se...Show more
Candidate must possess at least SPM or STPM or equivalent.Minimum 1-2 years experience required in IT technicial support.
Must be able to handle basic hardware / software and have trouble-shooting s...Show more
Application Support Lead, VP2
Sperton Global AS • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
The application support lead is focal point of contact for technical resolutions while managing the incident, problem and knowledge management processes for the in-scoped applications in Production...Show more
Last updated: 30+ days ago • Promoted
Production Support (L3), Core Banking
Sperton Global AS • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
The Production Support (L3) position in our Core Banking team involves ensuring the stability and reliability of our core banking systems.
The role requires an individual with strong technical skill...Show more
Last updated: 30+ days ago • Promoted
Tech Support L1 / L2
Oxydata Software • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Quick Apply
Last updated: 15 days ago
Tech Support L1 / L2
Oxydata • Kuala Lumpur, Kuala Lumpur, Malaysia
Oxydata Software Sdn Bhd, a 100% Malaysian-owned IT company established in 2006, is a trusted technology partner specializing in Microsoft, Java, SAP, and Oracle platforms, delivering IT Managed Se...Show more
Last updated: 1 day ago • Promoted
Technical Solutions Architect II
Akamai Technologies GmbH • Sepang, Selangor, Malaysia
Join the Technical Solutions Architect team.Akamai is working to simplify the way people work in the cloud.The team's mission is to accelerate innovation by making computing simple, scalable, acces...Show more
Last updated: 1 day ago • Promoted
L2 Application Support Engineer
Sperton Global AS • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Work in the Enterprise domain support team; provide proactive, timely, effective and efficient support to the users in the Enterprise domain space.
Adopt standard Incident Management workflow and pr...Show more
Last updated: 30+ days ago • Promoted
Legal & Compliance Exec — Contracts & Regulations (Remote)
Nala Groups • Kuala Selangor, Kuala Selangor, Malaysia
A legal services company is looking for a Legal & Compliance Executive in Malaysia.The role involves drafting regulations and contracts, ensuring compliance, and reviewing business documents.The id...Show more
Last updated: 13 hours ago • Promoted • New!
Technical Support Administrator
RIMINI_MALAYSIA RIMINI STREET MALAYSIA Sdn Bhd • Nilai, Negeri Sembilan, Malaysia
Technical Support Administrator page is loaded.Technical Support Administrator.Apply locations Remote Malaysia time type Full time posted on Posted 12 Days Ago job requisition id R-.Nasdaq : RMNI), ...Show more
Last updated: 30+ days ago • Promoted
Core & Cards Support Engineer, L2 Support
Sperton Global AS • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Provide application support to various business users.Attend to business queries and business requests promptly.Follow through the business requests to a proper closure.
Work on timely resolution fo...Show more
Last updated: 30+ days ago • Promoted
Protege RTW - Business Support Operations
Airbus Customer Services Sdn Bhd • Sepang, Malaysia
Job Description : • • Opening Application for PROTEGE Program within Airbus in Malaysia.This program is for Malaysian fresh graduates only, as mandated by Malaysian Government.Kindly note this appli...Show more
Last updated: 1 day ago • Promoted
Hiring for L2 Enterprise Application Support Team Lead(BluePrism), GIPS for Malaysia Location
Sperton Global AS • Subang Jaya, Selangor, Malaysia
Work in the Enterprise domain support team; provide proactive, timely, effective and efficient support to the users in the Enterprise domain space.
Adopt standard Incident Management workflow and pr...Show more
Last updated: 30+ days ago • Promoted
L2- Core And Cards Support Engineer
Sperton Global AS • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Provide application support to various business users.Attend to business queries and business requests promptly.Follow through the business requests to a proper closure.
Work on timely resolution fo...Show more
Last updated: 30+ days ago • Promoted
Client Support
Glints • Seri Kembangan, Selangor, Malaysia
You will be responsible for proactively monitoring system performance, your ability to handle escalations, ensure effective communication, and optimize operational processes will be key to your suc...Show more
Last updated: 13 days ago • Promoted
Airbus - Protege RTW - Business Support Operations
Airbus Customer Services Sdn Bhd • Sepang, Malaysia
Job Description : • • Opening Application for PROTEGE Program within Airbus in Malaysia.This program is for Malaysian fresh graduates only, as mandated by Malaysian Government.Kindly note this appli...Show more
Last updated: 1 day ago • Promoted
Proactive Tech Support Engineer : SLA, Incidents & Training
OpenWay • Petaling Jaya, Selangor, Malaysia
A leading digital payment solutions provider in Petaling Jaya, Malaysia, is seeking a Technical Support Engineer.The role involves performing daily customer support and troubleshooting tasks, ensur...Show more
Last updated: 13 hours ago • Promoted • New!
Remote L2 Tech Support Engineer – B2B / B2C
Dahua Technology Co. LTD • Seri Kembangan, Selangor, Malaysia
A leading technology company in Kuala Lumpur seeks a Global Technical Support Engineer for a 6-month contract.The role involves providing technical support to customers, coordinating with expert te...Show more
Last updated: 13 hours ago • Promoted • New!
Technical Support Engineer
WhiteCoat Global • Kuala Lumpur, Kuala Lumpur, Malaysia
WhiteCoat is a Singapore-headquartered omnichannel provider of integrated health and wellness services that serves as the first and single touchpoint for all care needs in Southeast Asia.Since laun...Show more
Last updated: 30+ days ago • Promoted
IT Technical Support
Two95 International Inc. • Subang Jaya, Selangor, MY
Quick Apply
Last updated: 30+ days ago