Tech Support L1 / L2

Tech Support L1 / L2

Job ID : 5WWWW865

Location : Kuala Lumpur, Malaysia

Work Mode : [Onsite | Hybrid]

Job Type : [Permanent | Contract]

Oxydata Software Sdn Bhd, a 100% Malaysian-owned IT company established in 2006, is a trusted technology partner specializing in Microsoft, Java, SAP, and Oracle platforms, delivering IT Managed Services, DevOps, Outsourcing, and Enterprise Application Development to drive digital transformation for global clients.

We are seeking an experienced Commvault Technical Support Engineer to provide expert technical support to enterprise customers for Commvaults backup, recovery, and data management suite.

Responsibilities

Troubleshoot and resolve customer issues for the full suite of Commvault backup and recovery products, both remotely and on-site.

Diagnose and resolve software, hardware, networking, and application problems using remote desktop and support tools.

Manage and monitor backup operations, disaster recovery plans, and storage utilization, ensuring efficiency and reliability.

Document technical procedures, support case notes, and solutions for customer issues.

Perform root cause analysis and escalate software bugs or product enhancements as needed.

Contribute to labs, simulations, and product beta testing initiatives.

Provide best-in-class support via phone, email, and online forums, maintaining high customer satisfaction.

Coordinate with product development and engineering teams for advanced troubleshooting and resolution.

Maintain up-to-date knowledge of changes in Commvault products, emerging backup technologies, and compliance requirements.

Requirements

Must-have :

Bachelors degree in Computer Science, Information Technology, or equivalent relevant experience.

35 years of experience in technical or customer support, preferably in enterprise data backup and recovery environments.

Solid hands-on expertise with Commvault software; familiarity with tools like Veritas, Veeam, NetBackup, or Avamar is a plus.

Strong troubleshooting skills in Windows Server, Linux, VMware / Hyper-V, and networking fundamentals.

Experience implementing, configuring, and monitoring enterprise backup solutions.

Excellent written and verbal communication skills in English and Chinese or English and Japanese .

Nice-to-have :

Experience with Commvault Suite (Backup, Restore, Disaster Recovery).

VMware, Hyper-V administration knowledge.

Data backup and archive management expertise.

Strong understanding of TCP / IP, DNS, and network troubleshooting.

Disaster recovery planning and testing exposure.

Customer-first attitude and problem-solving mindset.

Why Join Us

Opportunity to work with cutting-edge backup and disaster recovery technologies.

Exposure to large-scale enterprise clients and critical data management environments.

Supportive, collaborative technical team environment.

Career development in enterprise sup

Supportive, collaborative technical team environment.

port and system engineering.