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Customer Service Representative
GadingKuKuala Lumpur, Kuala Lumpur, Malaysia1 day ago
Job descriptionDiploma / Degree in Information Technology, Computer Science, or related field. 1 to 3 years of experience in customer service or client support (fintech or digital services experience is an advantage). Proficiency in Mandarin; basic proficiency in English (written and verbal). Good problem-solving and analytical skills with attention to detail. Ability to work under pressure and manage multiple tasks in a fast-paced environment. Positive attitude, customer-first mindset, and willingness to go the extra mile. Entry level Full-time
Overview
Customer Service Representative — Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Responsibilities
- Handle customer inquiries via live chat in a professional and timely manner.
- Assist clients with account-related questions, transaction issues, and service-related support.
- Collaborate with internal departments (IT & BA) to investigate and resolve customer concerns.
- Monitor support tickets and follow up with customers to ensure satisfactory resolution.
- Provide guidance to clients on best practices for using the platform and related services.
- Document customer feedback and escalate recurring issues for process improvement.
- Maintain accurate records of customer interactions and ensure compliance with company policies.
Qualifications
Seniority level
Employment type
Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Customer Service Representative • Kuala Lumpur, Kuala Lumpur, Malaysia
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