Business Process Sr Representative - After Market Services

Business Process Sr Representative - After Market Services

Overview

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

The RMA (Return Material Authorization) Administrator coordinates repair orders for Keysight products between the field and the factory. As part of the After Market Services (AMS) team, this role supports a growing global customer base and works with the Customer Service, Technical Support, and Sales teams across all Ixia business divisions. The right candidate is customer focused, communicates effectively, is detail oriented, and has experience with Oracle or similar CRM / ERP systems.

• Process RMA order requests in SFDC
• Manage all customer RMA related instructions, status requests, and follow-up correspondence
• Coordinate with RMA technicians on order shipment and repair schedules
• Collaborate with shipping to expedite order shipments
• Work with Receiving to resolve receipt issues pertaining to RMA orders
• Field requests for problem history, verification of ownership, warranty, etc.
• Verify inventory availability for order fulfillment
• Close RMAs and service requests
• Create export documentation for RMA shipments as necessary
• Interface with stakeholders across the Operations management team
• Other assignments as identified by management as needed

Qualifications

Location and Relocation

Candidates must be local or willing to relocate / commute to Bayan Lepas.

Job Details

Equal Opportunity Employer : Keysight is an Equal Opportunity Employer.

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