Business Process Sr Representative - After Market Services

Overview

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

The RMA (Return Material Authorization) Administrator helps coordinate repair orders for Keysight products between the field and the factory. As part of the After Market Services (AMS) team, this person works with other RMA Administration specialists to support a growing global customer base. They coordinate with Customer Service, Technical Support and Sales teams across all Ixia business divisions. The right candidate will be customer focused, with excellent communication skills, detail oriented, experienced with Oracle or similar CRM / ERP systems.

• Process RMA order requests in SFDC
• All customer RMA related instructions, status requests and follow-up correspondence
• Coordinate with RMA technicians on order shipment and repair schedules
• Work with shipping department as required to expedite order shipments
• Work with Receiving to resolve receipt issues pertaining to RMA orders
• Field requests for problem history, verification of ownership, warranty etc.
• Verification of inventory availability for order fulfillment
• Closure of RMAs and service requests
• Creation of Export Documentation for RMA shipments as necessary
• Interface with all stakeholders in Operations management team
• Other assignments as identified by management as needed

Qualifications

Candidates must be local or willing to relocate / commute to Bayan Lepas.

Careers Privacy Statement. Keysight is an Equal Opportunity Employer.

#J-18808-Ljbffr