Operation and Support Engineer (f / m / d)

About us

Committed to building the next generation of 100% software-based mobile networks, combining DevOps with telecommunications expertise, ng-voice is creating innovative mobile infrastructure solutions and making them accessible for operators and enterprises that want to deploy future-proof networks. As part of the operation and delivery team, you’ll play a key role in shaping the voice of ng-voice. Together, we devise innovative strategies to grow ng-voice's brand, attract new customers and keep existing clients excited about our products. The role can be located in Malaysia.

Tasks

What you’ll do :

• Continuous operations of the solution.
• Support client’s tech teams 24 / 7 via an online portal, phone, email, and chat.
• Manage incidents to resolve all issues within the agreed SLA, including escalation to higher support levels when necessary.
• Troubleshoot IMS Telco or Cloud-related issues.
• Keep clients updated on the progress.
• Continuously monitor the deployed solutions.
• Continuously improve internal processes and KPI.

Requirements

Our Ideal new colleague :

Nice to have

Benefits

A little more about our culture and why you should join

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