Officer, Customer Service (KLEM)

Overview

Job Purpose : To support customers by providing helpful information, answering questions and responding to complaints.

Responsibilities

• To man the information counter and assist customers with enquiries and provide accurate information
• To record lost and found items in the mall
• Responding to injuries and accidents in the mall
• To manage and monitor all common facilities i.e. maintain the hygiene of the first aid room, wheelchair, baby stroller, etc
• To ensure all information in the mall (digital panels, website, etc.) is always up to date
• Support the Marketing Communications department in all promotional activities / campaigns / events including event set-up, redemption, circular or tent card circulation, etc

Qualifications

Seniority level

Employment type

Job function

Industries

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