Customer Service Officer

Requirements

• Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply.
• Proven working experience in the related field is preferred, especially in the call center, online trading and / or stockbroking industry. Fresh graduates are welcome to apply.
• Familiarity with online trading platforms, stock exchanges, capital / financial markets, trading regulations and investment products are advantageous.
• Computer literacy is preferred.
• Language proficiency in English, Malay is a must, while Chinese / Mandarin is advantageous.
• Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.
• Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer / client inquiries simultaneously and in a timely manner.
• Able to work according to the assigned shifts which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively.

Benefits

We offer a comprehensive and holistic work experience and package as follows :

• 13-Month Salary (Contractual Bonus)
• Performance-Based Variable Bonus
• Basic Salary + Shift Allowances
• Convenient Access to Public Transport
• Yearly dental, optical & health check allowances
• FINRA SIE Exam Sponsorship
• Career Development Opportunities in the Financial Services Industry
• Company Team Building & Bonding Activities
• Free-Flow Pantry Snacks & Drinks
• Dynamic, Multinational Working Environment

Please note that only short-listed candidates will be contacted. Thank you.