O2C Billing Specialsit - Mandarin Speaker

We never ask for any kind of payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment or asked to make a purchase, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website.

Key Responsibilities

• Get understanding of the credit control process.
• Analyse the ageing of the trade receivables.
• Collect the outstanding cash, send reminders to clients and call them accordingly.
• To maximize the value of third party spend for the business.
• To undertake ad-hoc functions and related duties as and when required.
• To efficiently manage Regional Account Receivables (AR), client invoicing process and bad debts by interacting internally (Service Line, Finance and local / Regional management) and externally (Client end-users and Account Payables).
• Primarily focus on Regional AR collection and maintain good rapport with customer.
• Proactively contact all clients to ensure completeness, accuracy, and adequacy of all invoices.
• Ensure collection from customers in a timely and professional manner and within credit terms.
• Maintain efficient record of collection activities.
• Liaise with all Regional stakeholders (internally and externally), via phone, email, portals, systems on collection challenges and issues.
• Interface with customers to actively resolve credit and billing issues promptly.
• Ensure timely follow-up of the credit process, including retrieve invoices or other supporting documents on customer / client request.
• Monitor credit accounts and report delinquent customers to management for review and action.
• Directly assists service line regarding all AR / Invoicing related process matters.
• Drive the Account Receivables bi-weekly meetings with service line.
• Report on the progress made.
• Initiate all requests related to re-invoicing, write-offs, credit notes, re-issuance of supporting documents always.
• Investigate on core invoicing issues to address both symptoms and root cause.
• Map all unapplied cash payments received against pending invoices, liaise with both clients, finance credit team and service line.

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