B2D Operations Executive - Chinese Speaking (Open for fresher)

Taiwanmania.com International Travel Service Co., Ltd.Malaysia, Malaysia

2 days ago

Job description

About the job

Our team is seeking an experienced individual that will help us grow and expand by supporting our commercial team on daily sales operations. This role will work closely with internal and external stakeholders to align the team strategies as well as to ensure a proper workflow and follow through for account sustainability.

The position holds a key responsibility in our B2B market, playing a vital part in delivering excellent service to our distributing partners.

Job Responsibilities

Operations

Manage B2B Customer Care, not restricted to third-party inquiries, complaints, refund requests, escalations as appropriate.
Assist in B2B Sales Operations which may include booking fulfillment, invoicing, and settlement.
Work closely with key internal stakeholders to provide feedback and improve solutions to cater to clients’ needs.
May be required at times to schedule and provide engaging online, in‑person demos and walkthroughs to take clients through our services.

Planning

Work with the team to provide recommendations as well as changes, improvements or deletion of existing products.

Preparing Sales Kit in assisting to grow sales revenue.

E‑Commerce Platform

Develop a holistic view on how to best manage our e‑commerce partnerships and drive the related revenues.

Fully own the end to end related processes : Product Uploading, and Maintenance, Market / Price Comparison, Settlement, Booking Fulfilment, and Customer Service.

Requirements

Diploma / Undergraduate Degree

Fresh Graduates are welcome to apply

Highly effective communication and influencing skills in spoken English and Mandarin. Cantonese is a plus

Highly effective communication and influencing skills in written English and Chinese

Demonstrated independence and ability to spearhead initiatives

Strong analytical, written, and verbal communication skills

Confident, self‑motivated and global‑oriented

Globally‑minded and comfortable working with people from different cultural backgrounds

Have a passion for Travel

Shift Rotation Basis and willing to work on Weekend & Public Holidays

Working shift :

Morning : 7am - 4pm

Evening : 9 : 30 am - 6 : 30pm

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Operation Executive • Malaysia, Malaysia

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