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Specialist Customer Service
DKSH GroupPetaling Jaya, Selangor, Malaysia30+ days ago
Job descriptionReceive and handle inbound customer orders, queries, and complaints (via hotline). Document and record customer details, queries, and complaints. Conduct outbound calls to follow up on issues / orders / complaints to ensure customer satisfaction. Resolve customer queries / complaints as per standard operating procedures and channel to the respective operations team for immediate resolution. Provide feedback to supervisor on improvement areas based on customer / client issues. Prepare and submit regular / ad hoc reports to respective departments or management on all the cases logged in the system. Maintain up-to-date information on processes, products, price lists, etc. Liaise with respective operations team for issues, follow-up, and actions. Establish and maintain good working relationships with clients / customers. Demonstrate basic knowledge of customer service principles and practices. Proven basic knowledge of CRM, SAP, and call center / customer service environments. Proven ability in multi-tasking and prioritizing workload. High attention to detail, follow-through and accuracy. Proficient in office productivity tools (e.g. Excel, Word, and PowerPoint). Good in local language and ideally in English, both written and spoken. Demonstrate appreciation and respect for cultural sensitivities, especially in cross-country / cultural interactions. Able to handle highly sensitive and confidential information with integrity. Minimum Diploma or Degree in any field. Minimum 1-2 years relevant working experience, preferably in Healthcare industry.
Title : Specialist Customer Service
Location : Petaling Jaya, MY, MY
Global Business Unit : HEC
Job Function : Client and Customer Services
Requisition Number : Job Summary
- The incumbent will be supporting the Customer Service team in Order Processing related matters on 1-year contract basis.
General Responsibilities
Functional Skills and Knowledge
Education
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Customer Service • Petaling Jaya, Selangor, Malaysia
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