Customer Service Advisor(Cantonese)

Overview

The Service Advisors (SA) will provide customer service support to Client Customers’

requests for information related to items including, but not limited to, post order support, delivery

information, payment information, product pre-orders, product pre-screening calls (where

applicable), and general Customer inquiries.

Qualifications

Education background :

• Bachelor’s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)

Work experience :

Technical Knowledge and Expertise :

knowledge with others

troubleshooting methodology

solutions to customer in real time

Resilience :

environment

pressure

with the role

pressure

Responsibilities

Customer Service Focus :

capacity (can include volunteer work, or project work while in school)

determination to deliver a comprehensive resolution

non-verbal cues

compromising outcome

audits, and customer satisfaction survey;

in the future) as measured by Client’s call quality reports, call audits, and customer satisfaction

survey scores;

reports and customer satisfaction survey;

record as required by the Client's training and operational procedures;

timeframes.

Learning Aptitude :

help others succeed

to develop skills in the organization

balance workload

Advisors in a Tier 2 role typically exhibit these additional attributes.

Requirements

Qualifications

Education background :

Work experience :