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Customer Service
Agensi Pekerjaan Talent Recruit Sdn BhdSimpang Empat, Perak, Malaysia16 hours ago
Job descriptionHandle customer inquiries professionally via phone and email. Resolve issues promptly to maintain customer satisfaction. Maintain accurate records of orders and deliveries. Prepare reports as required by the team or management. Support data entry, testing, and training activities during the ERP rollout. Work closely with other departments to improve customer service processes. Provide feedback to enhance operational efficiency. Minimum SPM qualification; Diploma or Degree is an advantage. 2–3 years of experience in customer support, order processing, or sales support in manufacturing / logistics sector preferred. Familiarity with ERP systems (SAP, Oracle, or similar) is an advantage. Strong communication and problem-solving skills. Detail-oriented and able to handle multiple tasks simultaneously. Proficient in Microsoft Office (Excel and Outlook). Willing to spend extra time when needed to complete tasks. Monday – Friday : 8 : 30am – 6 : 00pm Annual Leave : 12 days (pro-rated) Medical Insurance provided Outpatient Medical Coverage provided Supportive team environment with learning opportunities Opportunities for promotion Professional development ERP systems : 1 year (Preferred) English (Preferred)
Customer Service (Assistant Officer)
Location : Sungai Bakap, Penang
Job Type : Full-Time | 2-Year Contract
Salary : RM2,500 – RM3,000 / month
Company Background :
A growing manufacturing group is looking for Customer Service Assistant Officers to support order processing and customer coordination as part of a new ERP system rollout.
Key Responsibilities :
Order Processing & Coordination
- Process customer orders accurately using the ERP system.
- Liaise with production and logistics teams to ensure timely deliveries.
- Update customers on order status, delivery schedules, and any changes.
Customer Support & Issue Resolution
Data & Reporting
Collaboration & Process Improvement
Requirements :
Working Hours & Structure :
Benefits :
Job Type : Contract
Contract length : 24 months
Pay : RM2, RM3,000.00 per month
Benefits :
Experience :
Language :
Work Location : In person
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Customer Service • Simpang Empat, Perak, Malaysia
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