Associate Technician Field Ops (KL International Airport)

Overview

WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

To assure SITA's competitive strength and business growth through the provision of the highest quality technical field services to SITA customers in airports or at their premises. Perform all field services activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class on-site field maintenance and support activities. Roles performed in the context of Internal Desktop vary slightly in the sense that the main customers are Internal at SITA specific Airline / Airport experience is not necessary and that there are no specific billing responsibilities.

For the technical competencies only a high level knowledge of LAN Protocol Troubleshooting WAN Troubleshooting and LAN Equipment Configuration is necessary and knowledge / experience on specific tools is not required. The roles are subject to following policy and procedure and will be responsible at country level only.

WHAT YOULL DO

• Oversee operational activities and deliver essential support to clients.
• Respond promptly to emergency callouts and implement measures to ensure system uptime.
• Manage system availability in accordance with the SLA agreement.
• Conduct daily inspections of the machines.
• Creating and reporting incidents to the clients
• Monitor and follow up on the operational incidents.
• Manage incidents and service request in the client ITSM tool.
• Responsible for Testing of equipment (peripherals).
• Compile and manage both internal and external operation and maintenance reports.
• Develop and implement a preventive maintenance schedule (SBD Kiosk, Electrical control panel, Mechanical conveyor systems and Gate systems etc)
• Record all maintenance activities following established procedures.
• Monitor inventory levels and manage spare parts according to requirements.
• Engage with clients to address their needs and provide support
• Keep the Customer updated on all call interventions and act as single point of contact for all fault calls, owning any issues affecting the services to resolution.
• Coordinate with Airline, Airport Infrastructure and BHS team for external issues.
• Attend to all electrical, mechanical, and IT breakdowns, PLC issues, hardware failures, or malfunctions swiftly and report them to the team leads and clients.
• Escalate incidents to other levels but retain overall accountability and management of all incidents.
• Responsible for providing feedback to users on fault resolution.
• Where necessary maintain a regular contact with any Third Party to ensure timely resolution of fault.
• Restart single devices or the complete system and reconfiguration of the system.
• Exchange faulty units and send it to the supplier or Materna for replacement or repair and reception of the same when repaired.
• Support on site when needed from the 3rd level.

No shifts but need to be on standby if there is any escalation

ABOUT YOUR SKILLS

WHAT WE OFFER

Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Employee Wellbeing : Weve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24 / 7, 365 days / year. We also offer Champion Health a personalized platform that supports a range of wellbeing needs.

Professional Development : Level up your skills with our training platforms, including LinkedIn Learning!

Competitive Benefits : Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and / or persons with disabilities to apply and self-identify in the application process.