Business Support, Management & Efficiency
Standard CharteredKuala Lumpur, Kuala Lumpur, Malaysia30+ days ago
Job descriptionPartners with the Global Principle C&E Lead, and acts as a thought leader to successfully embed the change. Works with the Programme / Project Managers (PM), Business Analysts, Design SMEs, HR Comms, other C&E team members and Business stakeholders across the enterprise to achieve the programme’s objectives Understand the project lifecycle and ensures all stages are managed appropriately in terms of user engagement Provide strategic and tactical advice to drive sustainable change and partner with external vendors (where applicable) to successfully deliver th project’s objectives and benefits Create and implement Engagement & Learning strategies, and supporting execution plans. This will feed into the overarching C&E strategy and plan Produce and own high quality and high impact materials within the C&E plan that drive user adoption and sustainability of change initiatives : Develop a tailored end user engagement strategy to target specific stakeholder groups, to drive adoption, using the Change Impact assessment as a foundation As the project evolves, incorporate lessons learned into the engagement plan and continuously improve our engagement initiatives Ensure identified business impacts are adequately addressed through business readiness plans, and engagement Work with the rest of the C&E team to ensure consistent content and messaging across engagement, training, commuications and knowledge management Support the execution of business testing, including User Acceptance Testing, Service Rehearsal Testing etc. Partner with Group HR communications & People Capability to ensure key messaging and communication / engagement strategy is aligned, consistent and utilizes standardized formats Collaborate with leads from other HR and business projects to manage interdependencies, identify synergies and coordinate deployment. Autonomously lead, develop, and execute key C&E deliverables within the overall book of work leveraging best practice approaches, including the S&T COO playbooks and frameworks. Act as advocate for and SME of the OCM / C&E discipline within the broader enterprise. Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm Guide, support and develop team members on change management approach and methodologies where required. This incldues developing and mentoring more junior C&E team members. Comply with the highest standards of regulatory and business conduct and practices as defined by internal and external requirements Understand and ensure compliance with, in letter and spirit, all applicable laws, regulations and guidelines including those governing securities activities, company law, anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct Take personal responsibility for understanding the risk and compliance requirements of the role Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes and regulations, as part of the culture Managing adherence to risk management protocols as it relates to internal and external events S&T COO Head of Change & Enablement C&E Principle Lead and other C&E team members SCM MT S&T MT SCM stakeholders CABM Project Team members & Workstream Leads All SCB Colleagues impacted by the change PROSCI, Agile Change Management or other certificates are preferred. A demonstrated ability to apply best practice mythology in an ‘on the job’ context is essential Experience in complementary disciplines, including CABM and management consultancy, will also be considered Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Job Summary
- The C&E Global Engagement Lead (aka Organisational Change Management) is responsible for developing and executing the Change & Enablement strategy and plan which sits under the overall S&T COO Transformation initiative plan. This includes building engagement & communications plans; structured learning programmes using marketing, communications and change management strategies; and core OCM deliverables including change impact assessments and training needs analysis, with the objective of successfully embedding S&T change across the organisation. It is essential that the incumbent has demonstrated experience in organisational change management, including change impact assessments, digitised knowledge strategies including walkme, excellent written and visual communications, etc.
- Prior SCM and technology transformation experience is desirable, but not essential, as the incumbent will initially be allocated to the SCM Incremental Change Portfolio.
Key Responsibilities
Strategy
The C&E Lead is expected to indepently scope, plan and execute on critical end-to-end items within the C&E / Organisational Change Management (OCM) plan. This could include Training Needs Analysis (TNA) and Change Impact Assessment (CIA). They will also lead the design & execution of engagement activities targetted at leadership teams and the impact colleague population.
Engagement Activities
Stakeholder identification, assessment and engagement across locations and functions
Business
Engagement Activities
Processes
People & Talent
Regulatory & Business Conduct
Key stakeholders
Skills and Experience
Qualifications
About Standard Chartered
We\'re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion.
Together we :
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
#J-18808-Ljbffr
Create a job alert for this search
Management Support • Kuala Lumpur, Kuala Lumpur, Malaysia
Related jobs
Provides day-to-day management of business operations and administrative functions to ensure efficiency.Strategic & Administrative Support : .
Links management and employees, contributes to strategic ...Show moreLast updated: 24 days ago
- Promoted
Business Support
IFB International FreightbridgeKuala Lumpur, Kuala Lumpur, Malaysia IFB International Freightbridge.Location : Kuala Lumpur (Port Kelang), Malaysia.Communicating with customers, making outbound calls to potential customers, and following up on leads; understanding c...Show moreLast updated: 30+ days ago
- Promoted
Manager, Business Continuity Management (BCM)
Hong Leong Bank BerhadKuala Lumpur, Kuala Lumpur, Malaysia Manager, Business Continuity Management (BCM).The Business Continuity Management Manager role is an opportunity to lead and shape the Bank's resilience strategy.
The successful candidate will be the...Show moreLast updated: 6 days ago
- Promoted
Business Processes Senior Consultant - FI or CO or TRM or FSCM or CFIN or GR or SAC-P
SAPKuala Lumpur, Kuala Lumpur, Malaysia At SAP, we enable you to bring out your best.Our company culture emphasizes collaboration and a shared passion for helping the world run better.
We focus daily on building the foundation for tomorro...Show moreLast updated: 30+ days ago
- Promoted
Enablement Partner, Adoption
SEEKSelayang Municipal Council, Selayang Municipal Council, Malaysia SEEK’s portfolio of diverse businesses make a positive impact on a truly global scale.Our purpose is to help people live more fulfilling and productive working lives and helps organisations succeed...Show moreLast updated: 30+ days ago
Business Support Solutions Manager
Talent SwitchKuala Lumpur, MalaysiaQuick Apply
- Promoted
Manager, Business Support
Eastspring InvestmentsKuala Lumpur, Kuala Lumpur, Malaysia Eastspring is a global asset manager with Asia at its core.We celebrate diversity and inclusion for our colleagues, customers, and partners, and support our people's career ambitions.We pledge to m...Show moreLast updated: 30+ days ago
- Promoted
Enterprise Project Manager
CanonicalSepang, Sepang, Malaysia Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.Our...Show moreLast updated: 30+ days ago
- Promoted
Senior Manager - Business Development (Medical Consumables)
HartalegaBatu Caves, Selangor, Malaysia Mun Global is the global platform for premium healthcare and personal protective products across many markets.This position is responsible for : .
Lead and manage the full spectrum of the medical cons...Show moreLast updated: 30+ days ago
- Promoted
Manager / Senior Manager, Business Continuity Management
AirAsiaSepang, Selangor, Malaysia Department : Aviation Risk Management.Status (Full time / part time / contract) : Full time.The job holder is responsible for developing, implementing, and maintaining the organization's business continu...Show moreLast updated: 2 days ago
- Promoted
Solutions Architect - Systems Integrator
Hamilton Barnes Associates LimitedSelayang Municipal Council, Selayang Municipal Council, Malaysia Ready to architect digital solutions that transform how organisations operate?.Join a digital transformation and cloud technology specialist recognised for delivering large-scale platforms, enterpr...Show moreLast updated: 17 days ago
- Promoted
Head, Business & Product Support, Technology, Cards, Group CFS
MaybankKuala Lumpur, Kuala Lumpur, Malaysia Head, Business & Product Support, Technology, Cards, Group CFS.Head, Business & Product Support, Technology, Cards, Group CFS.
This position requires someone with a strong Business and IT Problem In...Show moreLast updated: 30+ days ago
- Promoted
Business Process Excellence Professional Malaysia
American President LinesPetaling Jaya, Selangor, Malaysia Press Tab to Move to Skip to Content Link.Select how often (in days) to receive an alert : .Business Process Excellence Professional Malaysia.
CEVA Logistics provides global supply chain solutions to ...Show moreLast updated: 30+ days ago
- Promoted
Software Platform Engineering Manager - Ubuntu for Next-Gen Silicon
CanonicalSelayang Municipal Council, Selayang Municipal Council, Malaysia Software Platform Engineering Manager - Ubuntu for Next-Gen Silicon.Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.
Be among the first 25 applicants.Canonical is a leading provi...Show moreLast updated: 30+ days ago
- Promoted
Business Support Solutions Manager
Talent Switch Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia Business Support Solutions Manager.Operational Oversight : Provides day-to-day management of business operations and administrative functions to ensure efficiency.
Strategic & Administrative Support : ...Show moreLast updated: 17 days ago
- Promoted
Business Product Management (ShopeePay)
ShopeeKuala Lumpur, Kuala Lumpur, Malaysia Manages end to end of product features covering conceptualization, design, enhancements, roll-out, post-deployment monitoring, and evaluation against the product development process.Analyze, align ...Show moreLast updated: 30+ days ago
- Promoted
Head, Asset Liability Management Operations & System Support
RHB Banking GroupKuala Lumpur, Kuala Lumpur, Malaysia Head, Asset Liability Management Operations & System Support.Support and manage Asset Liability Management (ALM) system related initiatives and enhancements to achieve operational efficiency in rep...Show moreLast updated: 5 days ago
- Promoted
Business Process Excellence Professional Malaysia
CMA CGMPetaling Jaya, Selangor, Malaysia CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world.Present in 170+ countries and with more than 110,000 employees spread over 1,50...Show moreLast updated: 30+ days ago
- Promoted
Strategic Business Development Lead- Large Corporates
PayMate India LimitedSelayang Municipal Council, Selayang Municipal Council, Malaysia Strategic Business Development Lead - Large Corporates.You will play a key role in managing and delivering PayMate’s expansion plan into the Asia Pacific region.
The role will have the opportunity t...Show moreLast updated: 30+ days ago