Senior Technical Support Engineer (Contract On-site)

Senior Technical Support Engineer (Contract On-site)

Tapway is transforming brick-and-mortar business with end-to-end tracking solutions powered by AI and Big Data technologies. We are looking for a Technical Support Engineer to : Oversee ANPR system operations, ensuring smooth functionality of both hardware and software. Act as the primary escalation point for complex technical issues. Coordinate troubleshooting efforts and assign tasks to technical support staff. Liaise with the mall’s facility management team and vendors for maintenance and repair schedules. Liaise with Tapway’s personnel for knowledge transfer and L3 troubleshooting / rectification Ensure compliance with SLAs, uptime requirements, and incident response times. Provide weekly / monthly reports on system performance, issues encountered, and resolution actions. Conduct training and guidance for junior technical support staff. Document system updates, fixes, and modifications for reference. Job Requirements Basic knowledge of computer networking and operating systems 2-3 years experience in technical support fields or project management. Basic software or programming knowledge and basic network configuration, such as SQL (optional), IP Networking, IP Camera Setting or

Linux Operating System Possess good software and hardware troubleshooting skills . Must have

own transport

to travel to client's sites Must be willing to work on short notice outside of work hours Team player and able to deliver solutions within a tight timeline. Good communication skills in written and spoken English and Bahasa Malaysia. Individual who is passionate, resourceful, self-motivated, highly committed, a team player and able to motivate others An unending willingness to learn Strong leadership qualities Must be willing to work in a highly dynamic and challenging technology company environment. We offer great growth potential in a fast-growing AI and Cloud industry, with a contract employment type for 1 year and potential for renewal.

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