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Customer Success Advisor Indonesian Speaker
HudsonKuala Lumpur, Kuala Lumpur, Malaysia14 hours ago
Job descriptionMust be Malaysian citizen , fluent in both Indonesian and English (written and verbal). Minimum 2 years of professional experience in the Online Travel Agency (OTA) industry, with a focus on flight bookings, attractions, and tour services (e.g., Trip.com, Booking.com, Expedia, Agoda, Traveloka). Proven customer complaints handling experience within a contact center environment. Demonstrated track record of achieving KPIs in a fast-paced, customer-focused role. Proficiency in Microsoft Office Suite and CRM systems such as Salesforce or Zendesk . Must be a Malaysian citizen , fluent in both Indonesian and English (written and verbal). Minimum 2 years of professional experience in the Online Travel Agency (OTA) industry (e.g., Trip.com, Booking.com, Expedia, Agoda, Traveloka) with a focus on flight bookings, attractions, and tour services. Proven customer complaints handling experience within a contact center environment . Demonstrated track record of achieving KPIs in a fast-paced, customer-focused role. Proficiency in Microsoft Office Suite and CRM systems such as Salesforce or Zendesk .
Overview
Customer Success Advisor Indonesian Speaker – on-site in Kuala Lumpur, Malaysia. Part of Flexremote (Flexhive / Hudson Group) recruiting for a role based in Malaysia for a fintech client. Work directly for the client while joining a growing community of professionals across SE Asia with Flexremote.
Responsibilities
- Deliver exceptional service to guests and partners through phone, email, and live chat.
- Handle travel-related queries with empathy and professionalism.
- Resolve issues, support bookings, and ensure data confidentiality.
- Contribute to continuous process improvements while achieving performance goals.
Job Details
Job Location : Kuala Lumpur, on site. Full-time (9am – 6pm). Salary up to 5800MYR (depending on experience).
Qualifications
About you
We are looking for a responsible, ethical, and goal-driven team player who brings enthusiasm, empathy, and professionalism to every customer interaction. The ideal candidate has solid experience in the OTA travel industry , strong skills in complaint handling within a contact center, and is fluent in both Indonesian and English . Proficiency in Microsoft Office and CRM tools like Salesforce or Zendesk is essential, with a passion for delivering excellent service and achieving KPIs.
Requirements
Sounds like you? Apply now!
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Customer Speaker • Kuala Lumpur, Kuala Lumpur, Malaysia
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