Application Owner & Support Manager - APAC

Talent Acquisition - APAC @ The Adecco Group

The Adecco Group Malaysia is seeking a dynamic Application Owner & Support Manager for an APAC-level role, based at our Kuala Lumpur office.

Reporting to : APAC IT Hub Director, Head of IT Asia

Location : KL Hub

Job Responsibilities

• Manage relationship between IT and key users and business representatives
• Act as IT Service Owner for Application Maintenance and Support (AMS) supplier scope’s applications
• Be the key contact point from IT for any applications support related matter such as Level 2 and bug fixing (for non-AMS applications)
• Own relevant applications controls and risks, including identification, self-assessment, remediation, and mitigation plan
• Ensure relevant personnel within Solution Delivery Management clearly understand Business Customer requirements and the functional analysis to ensure they deliver the right solution
• Continuously assess the current operational ‘state’ of the business, identify weaknesses and opportunities, put forward new / fresh innovative perspective to improvement initiatives
• Manage application support team and coordinate any other IT solution stakeholders
• Establish effective working relationship with outsource support services to ensure alignment and no gaps in supporting the business, both in terms of functional and technical support for applications support scope that remain in‑house

Main Accountabilities

Professional & Leadership Experience

Education & Training

Seniority level

Employment type

Job function

Industries

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