Business Travel Account Analyst

Overview

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Responsibilities

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. Ensure all Commercial Clients receive Global Servicing Network customer service, processing organizational / client enquiries regarding BTA products and services for the Singapore and Hong Kong market. Liaise with clients via phone and email to deliver exceptional service embracing the servicing ethos, Relationship Care. Monitor and prioritize workflows to ensure targets and service standards are met. Build expertise in reconciliation process and payments and conduct ongoing training with clients. Regular client contact via email / phone to check understanding of the reconciliation process and payments are arranged on time. Follow up with re-educating clients that are late in submitting payment. Build subject matter expertise and knowledge by proactively engaging in production service delivery. Timely and responsive reaction to customer queries with other Amex business units and develop relationship networking for the long-term benefit of the client. Escalate relevant relationship issues to Senior and Team Leader. Always observe privacy act when dealing with customers. Ensure set of aging, quality and productivity targets are met. Preferred Skills / Qualifications

Excellent written and verbal communication, listening and probing skills Self-sufficient and self-motivated work ethic Strong organizational skills and ability to work as part of a team to achieve goals Proven experience with negotiating / problem solving Ability to work within a busy and demanding team environment Strong interpersonal and networking skills Commitment to the highest level of customer service Analytical and problem-solving skills Ability to identify and act on issues which may impact this customer experience Ability to manage own priorities Ability to maintain composure under pressure in a demanding environment Required languages – English. Cantonese / Mandarin will be an advantage Delivers to our customers and shareholders Works well in teams and cooperates across departments Builds and leverages relationships Benefits

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid or onsite arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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