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Operations Manager-APAC
DexianSelangorMalaysia, Selangor, Malaysia1 day ago
Job descriptionIdentify and implement process improvements and automation to boost efficiency. Recommend, influence, support and drive the implementation of tools or platforms that support operational improvement and scalability. Ensure smooth daily operations that contribute to a positive employee and client experience. Proactively address and resolve operational issues. Act as the focal point between local business teams and the Global Legal department to initiate, facilitate, and execute all core commercial agreements, including MSAs, NDAs, vendor contracts, and other critical legal documentation. Participate in client and partner meetings to represent operational interests during contract discussions and negotiation cycles, ensuring contractual terms are operationally feasible and aligned with regional business strategy. Ensure business operations comply with internal policies, client requirements, and relevant laws / regulations. Work closely with leadership to identify and mitigate operational risks. Establish and maintain quality standards, perform internal reviews, and lead corrective action when needed. This would include the execution of ISO processes, audits, etc. Track key operational metrics (KPIs) and generate regular reports with insights for leadership. Support data-driven decision-making and resource allocation, including partnership with the MD to work out KPIs that drive the execution of strategies across functions. Work closely with Sales, Recruitment, IT, Finance, and HR teams to ensure effective communication and aligned execution. Facilitate coordination between technical and business teams. Bachelor’s degree in Business Administration, Operations, or a related field. 8+ years in an operations role, preferably within staffing, IT services, or Business Process Outsourcing environment. Strong knowledge of process management, compliance, risk control, and quality assurance Strong understanding of IT service delivery, process management, and cross-functional collaboration Strong leadership and communication skills – able to lead cross-functional teams, clearly communicate expectations, and drive alignment across departments. Exceptional organizational abilities – capable of managing multiple priorities, workflows, and deadlines in a fast-paced environment. Strategic problem-solving mindset – proactive in identifying issues, analyzing root causes, and implementing practical, effective solutions. Collaborative and team-oriented – skilled at working with diverse internal teams (e.g., HR, IT, Sales, Finance) and external partners or clients. Detail-oriented and process-driven – focused on accuracy, consistency, and continuous improvement in all operational activities. Resilient and adaptable – able to remain effective under pressure and adjust quickly to changing business needs. Proficient in English – reading, writing, negotiating . Be part of a growing company offering staffing and IT solutions to a wide range of clients Opportunity to contribute to impactful events that directly influence business development and client engagement Competitive salary with performance-based incentives Comprehensive benefits package, including Competitive base salary Health & Life insurance coverage (IPD&OPD) Dental coverage Working with an international team of true experts in quality and technical operations recruitment Flexible working environment with opportunities for professional growth.
Key Responsibilities
Standard Operating Procedures (SOPs) & Methods Management
- Lead the development, implementation, and regular review of SOPs to ensure clear, consistent processes across all departments.
- Maintain documentation and ensure teams follow approved methods and best practices.
- Promote process discipline and continuous improvement.
Operational Excellence
Contracts Management & Compliance
Compliance, Risk & Quality Management
Performance Monitoring & Reporting
Cross-Functional Collaboration
Qualifications
Skills & Competencies
Why Join Us
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Operation • SelangorMalaysia, Selangor, Malaysia
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