Claims Administrator- Property & Casualty

ABOUT US

First is more than our name, it’s our nature. Cayman First is an industry-leading Property & Casualty and Health insurer, delivering best-in-class products and services to respond to the changing needs of individuals, households and businesses. Through our carefully selected network of agents and brokers, we provide protection for our customers today and prepare them for a brighter tomorrow. Cayman First maintains an A- (Excellent) financial strength rating from global credit rating agency AM Best.

PURPOSE OF JOB

As a Claims Administrator you will provide administrative support to ensure the efficient operation of the Unit. Responsibilities include managing client documentation and inquiries, maintaining filing systems, and coordinating tasks such as cheque distribution, Motor Engineer assignments, and repair job tracking. The position requires exceptional customer service skills, effective communication with clients and staff, and proficiency in managing logs and electronic platforms.

JOB RESPONSIBILITIES

• Provide administrative support services to the unit, including implementing and maintaining an effective filing system for standard documents and correspondence.
• Interface with clients, respond to inquiries, and direct them to claims advisors or appropriate personnel when required.
• Manage and review client documentation, including claim forms, invoices, receipts, and correspondence, ensuring proper filing and electronic delivery to appropriate users.
• Answer and field incoming calls courteously and efficiently, taking accurate messages and ensuring timely delivery to managers and staff.
• Maintain logs for unreported claims, walk-in clients, and the fair distribution of clients to claims personnel, utilizing electronic platforms where applicable.
• Assist with cheque-related tasks, such as preparing release and enclosure letters, notifying clients or service providers of cheque readiness, and managing cheque distribution.
• Coordinate and track assignments to Motor Engineers, authorized repair jobs, and Motor Vehicle Valuation and Inspection Requests, liaising with claims and underwriting staff as needed.
• Follow up with clients and claim service providers on settlements and documentation to ensure efficient processes and timely resolutions.
• Provide high levels of customer service at all times and render assistance necessary for the efficient operation of the Unit.
• Complete additional duties as assigned by management.

QUALIFICATIONS

Cayman First offers a competitive compensation package with eligibility for a discretionary bonus, subsidized health insurance for employees and dependents, preferred home and motor insurance, a great company culture and work life balance. Compensation will be commensurate with experience and qualifications.

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