Technical Support Specialist

Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina, USA. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.

Bringing out the best in people

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we're looking for the best to join us.

Working at Dentsply Sirona you are able to :

Develop faster - with our commitment to the best professional development.

Perform better - as part of a high-performance, empowering culture.

Shape an industry - with a market leader that continues to drive innovation.

Make a difference -by helping improve oral health worldwide.

RESPONSIBILITIES :

Technical Support to External Customers

• Handle technical enquiries and provide professional technical advice to customers on product handling and recommendation.
• Deliver product demonstration and on-site trouble shooting to customers to support sales.
• Develop, deliver, and maintain technical curriculum and hands-on workshops to ensure the external customer on the proper user and good performance of dental materials of Prosthetic Strategic Business Unit.
• Assess, evaluate, and upgrade the skill set of local technicians in using our products with appropriate training programs.
• Collect regular customer feedback on their technical requests from ongoing customer visits.
• Monitor product performance in the field from technical and quality perspective and assist technically on the management of local studies, trials, etc.
• Validate customer complaints by testing the product samples with suspected problems and achieve solution.

Sales & Marketing Support

KNOWLEDGE , SKILLS & EXPERIENCE :

Education

Experience

Specific Knowledge / skills

Dentsply Sirona is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

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