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Technical Support

Mindpec SolutionsKuala Lumpur, Kuala Lumpur, Malaysia

11 hours ago

Job description

Job Description

Join our dynamic team and be part of shaping the future You will be building knowledge and supporting the team, as well as participating in problem-solving discussions. Embrace the opportunity to make a difference every day.

Drive incident and outage management, investigation, and restoration
Monitor systems and trends to enhance performance and prevent incidents
Track and facilitate acceptance of changes to production environments
Operate information technology production services according to management protocols and SLAs

Job Requirement

Bachelor degrees in Information Technology, Computer Science, Information Systems, or Engineering.

Fluent in Thai & English to handle relevant market

Experience in Technical Support is preferred

Candidate should be highly skilled in managing IT incidents, ensuring minimal disruption to services, and restoring service as quickly as possible.

Knowledge and experience in designing and deploying service management frameworks like ITIL, COBIT, or ISO / IEC 20000.

Must have passport valid for 14+ months

Willing to relocate to Malaysia

Job Types : Full-time, Permanent

Pay : RM5, RM6,000.00 per month

Benefits :

Additional leave

Health insurance

Maternity leave

Opportunities for promotion

Professional development

Ability to commute / relocate :

Kuala Lumpur : Reliably commute or planning to relocate before starting work (Preferred)

Experience :

Technical Support : 1 year (Preferred)

Language :

English (Preferred)

Work Location : In person

Expected Start Date : 10 / 01 / 2025

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Technical Support • Kuala Lumpur, Kuala Lumpur, Malaysia

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