Direct Import Order Management Analyst

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Job Description

The Opportunity

As a DI (Direct Import) Order Fulfilment Analyst, you will play a pivotal role in ensuring accurate, timely, and efficient processing of direct import orders. You’ll support global order fulfilment, with a focus on Amazon EMEA accounts, collaborating with internal and external stakeholders to execute seamless end-to-end operations.

This role is central to coordinating stock availability, compliance documentation, order tracking, data reporting as well as co-creating process due to new set-up —contributing directly to customer satisfaction and the successful execution of our global supply chain.

What Your Impact Will Be

Order Management

• Process DI orders from intake through confirmation and release with high accuracy.
• Coordinate shipment instructions, stock allocation, and timely delivery in collaboration with supply chain partners.
• Manage the order book and ensure alignment with both internal standards and customer requirements.
• Submit compliance documents and product labels and support the order commit process.

Customer Support

Process Improvement

Cross-Functional Collaboration

Qualifications

What We’re Looking For

Work Arrangements

Additional Information

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work

Our Approach to Flexible Work

We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award‑winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

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