Manager, GT-DPP, Payments Platform (Developer & Online Application Support)

Job Title

Manager, GT-DPP, Payments Platform (Developer & Online Application Support)

Location

CIMB Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Overview

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Job Purpose

CIMB Payment Gateway (PWG) – Online Application Support : Providing 1st and 2nd level support for all integration related systems between PWG system. Responsible for in-depth analysis, diagnosis, troubleshooting and providing solution to issues (interface system) or escalate to technical online software developer (PWG system) or PWG vendor.

Key Responsibilities

• To configure and script payment routing rule and setup parameter as per business requirement within ACI payment platform.
• To apply specialized technical skills to analyze complex issues involving several platforms and data integrations.
• Knowledge in programming such as JAVA, WINDOW and UNIX scripting.
• To raise incident to respective systems and engaging with relevant teams and managing cases through to resolution. Recording, analyzing and managing incidents in line with Bank commitment and incident management processes, escalating where appropriate.
• Responsible for restarting application on server maintenance / patching or application deployment.
• Responsible to failover to DR during disaster and fallback to production after disaster recovery.
• To prepare deployment documents and participating in deployment release management (CAB) for deployment.
• To coordinate business verification after deployment.
• To conduct routine monitoring and analysis of system health check and system housekeeping. Ensuring system health of the environment includes security, availability, performance, interoperability and reliability.
• Responsibility for providing trend analysis to the management team to enable them to make informed decisions regarding system resource management.
• To monitor alert and escalate abnormalities to respective technical team.
• To update management on abnormalities and next course of action.

Job Specification

This job requires Application Support to act as SME for the projects and BAU projects of Payment System

Qualifications

Basic Degree / Diploma etc

Master’s or Bachelor Degree

Professional Qualification and / or Regulatory, Licensing requirements

Required Competencies and Skills

Seniority level

Employment type

Job function

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Federal Territory of Kuala Lumpur, Malaysia 1 week ago

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