Senior Fraud Analyst

Job Summary

The Fraud Risk Analyst is responsible for minimising fraud losses across cards, online banking, and consumer products by monitoring and actioning alerts from fraud detection systems within stipulated timeframes, policies, and processes.

Responsibilities

• Monitor and investigate alerts generated by fraud detection systems to prevent losses in line with bank standards.
• Apply a comprehensive approach in handling different fraud scenarios, identifying patterns and trends to mitigate future risks.
• Conduct case investigations, identify root causes, and prepare concise reports with recommendations.
• Support User Acceptance Testing (UAT) for fraud-related system enhancements and process improvements.
• Ensure day‑to‑day fraud operations (BAU) are executed accurately and without escalation.
• Ensure compliance with internal policies, MAS regulatory standards, and industry best practices.
• Provide assurance that all fraud risk responsibilities are delivered to the highest control standards.
• Handle fraud‑related customer queries with professionalism, ensuring high levels of satisfaction without compromising risk control.
• Share insights on fraud trends, system performance, and areas for improvement.

Requirements

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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