Fitness Club Manager

Sales

Ensuring the Duties and Responsibilities of the Senior Brand Ambassador or / and Brand Ambassador and NJM target set for the month are achieved,

Ensuring all activities are completed by the deadline.

Ensuring all sales targets are achieved for the month,

• Accuracy and completion of MEMBR System,
• Daily monitoring and spot checking of the activities in MEMBR System,
• Review call logs with 5 outbound call script per staff,
• Primarily in charge of sending out SMS and Email content,
• Completion of minimum 10 conversations per day with 4 booked appointments and 2 presentations,
• Responsible of assigning leads to salesperson,
• All unassigned leads must be assigned within 24 hours.

Tools : Member System, Call Script, HOP / Reassessment

Daily, weekly and monthly goal setting

strategic planning to ensure targets are hit

Tools : Monthly Business Plan, Member System, Call Script, HOP / Reassessment

Marketing

Ensuring all activities are completed by the deadline under Member System

monthly evaluation of GX classes,

Operations - Billing Issues And Collection

Ensuring all activities are completed by the deadline under Member System

Generate and finalise billing issue report,

Operations - Personal Trainers

Ensuring the Duties and Responsibilities of the Head Coach and NJM target set for the month are achieved.

Ensuring all activities are completed by the deadline.

reviewing all PT agreement forms and ensuring all PT agreement forms must be filed and safekeeping in the office,

Operations - Member Engagement

Client complaints and feedbacks

Needs to be addressed within 24 hours and notify ABM immediately,

Operations - Defects And Maintenance

Daily completion of club walk through checklist

ensuring overall club cleanliness,

all repairs and maintenance issues to be addressed within 48 hours and need to be fixed within 30 days.

Control and maintenance of club supplies

Inventory of club supplies,

Operations - Accounting Reports

Ensuring all activities are accurate and completed by the deadline.

Sales and PT commission report,

Government and Institutional requirements.

Cashiering and Banking

Assigned to either AM / PM shift and in charge of completion and sending EOD reports

sending copy of deposit slip to the accounting department

Setting up reports for the month

DSR

Operations – Manpower

Prepare staff work schedule as per the employment contract

Monthly club launching or team meeting

Managing staff performance

Quarterly Performance evaluation

Employee recognition

Understanding and implementation of employee handbook

Ensure employee handbook is strictly followed,

Others

Club point of contact

escalate detrimental items to ABM immediately.

If you have what it takes, kindly send in your application via email us