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Fitness Club Manager

Fitness Club Manager

Anytime Fitness TrailblazersKuala Lumpur, Kuala Lumpur, Malaysia
20 jam yang lalu
Penerangan pekerjaan

Sales

Ensuring the Duties and Responsibilities of the Senior Brand Ambassador or / and Brand Ambassador and NJM target set for the month are achieved,

Ensuring all activities are completed by the deadline.

Ensuring all sales targets are achieved for the month,

  • Accuracy and completion of MEMBR System,
  • Daily monitoring and spot checking of the activities in MEMBR System,
  • Review call logs with 5 outbound call script per staff,
  • Primarily in charge of sending out SMS and Email content,
  • Completion of minimum 10 conversations per day with 4 booked appointments and 2 presentations,
  • Responsible of assigning leads to salesperson,
  • All unassigned leads must be assigned within 24 hours.

Tools : Member System, Call Script, HOP / Reassessment

Daily, weekly and monthly goal setting

strategic planning to ensure targets are hit

Tools : Monthly Business Plan, Member System, Call Script, HOP / Reassessment

Marketing

Ensuring all activities are completed by the deadline under Member System

monthly evaluation of GX classes,

  • monthly evaluation of endorsers,
  • localization of national campaigns,
  • creativity and innovation when implementing marketing activities (Ex. Welcome Kit),
  • acquisition of corporate partnership,
  • able to identify marketing opportunities (ex. collaterals placement, events participation, etc.),
  • ensuring marketing collaterals are updated,
  • using marketing budget efficiently,
  • competitive analysis.
  • Operations - Billing Issues And Collection

    Ensuring all activities are completed by the deadline under Member System

    Generate and finalise billing issue report,

  • Daily monitoring and spot checking of the activities in billing issue report - ensuring scripts are being followed,
  • Review SMS and Email content.
  • Operations - Personal Trainers

    Ensuring the Duties and Responsibilities of the Head Coach and NJM target set for the month are achieved.

    Ensuring all activities are completed by the deadline.

    reviewing all PT agreement forms and ensuring all PT agreement forms must be filed and safekeeping in the office,

  • weekly 1 on 1 meetings with Head Personal Trainer with complete documentation,
  • monthly 1 on 1 meetings with Personal Trainer with complete documentation,
  • strict compliance of staff standard uniform standard and set schedule if there is any.
  • Operations - Member Engagement

    Client complaints and feedbacks

    Needs to be addressed within 24 hours and notify ABM immediately,

  • Quarterly survey,
  • Service calls
  • NJM – welcome call for member day after
  • Non-active members – Monthly
  • Operations - Defects And Maintenance

    Daily completion of club walk through checklist

    ensuring overall club cleanliness,

  • update Maintenance report and able to detect defects,
  • all repairs and maintenance issues to be addressed within 48 hours and need to be fixed within 30 days.

    Control and maintenance of club supplies

    Inventory of club supplies,

  • Control usage of club supplies - janitorial and office supplies,
  • Ensuring efficient use of electricity and water.
  • Operations - Accounting Reports

    Ensuring all activities are accurate and completed by the deadline.

    Sales and PT commission report,

  • Staff and GX DTR report,
  • Salary breakdown with the leave forms
  • Payment Request Form
  • In charge of completion and sending of EOD reports from previous month to Account Department,
  • Validate inventory report – physical count,
  • Government and Institutional requirements.

    Cashiering and Banking

    Assigned to either AM / PM shift and in charge of completion and sending EOD reports

  • depositing cash, the following day
  • sending copy of deposit slip to the accounting department

    Setting up reports for the month

    DSR

  • Billing Issue Report
  • Scorecard
  • Update booking calendar under MEMBR system
  • Operations – Manpower

    Prepare staff work schedule as per the employment contract

    Monthly club launching or team meeting

    Managing staff performance

    Quarterly Performance evaluation

    Employee recognition

    Understanding and implementation of employee handbook

    Ensure employee handbook is strictly followed,

  • Issuance of demerits & warning letters if needed.
  • Others

    Club point of contact

    escalate detrimental items to ABM immediately.

    If you have what it takes, kindly send in your application via email us

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