IT Workplace Service Delivery Manager (Projects M365)

Overview

As the IT Workplace Delivery Manager, you will be responsible for overseeing the management, evolution and support of end-user computing environment. The role focuses on ensuring that end-users have reliable, secure, and user-friendly computing environment to support their daily work activities. The key deliverables include providing technical oversight and management of vendor services, formulation of common technology roadmaps, transformation and budget, relating to IT Workplace services for the group.

Responsibilities

• Plan and propose transformational changes and identify technology trends, such as AI and areas for improvement including identifying inefficiencies
• Plan and execute end user technology roadmaps, including device refresh cycles, OS updates / up-grades / migrations
• Involved in the development and enforcement of policies, standards, and best practices for the environment and management, including security, compliance & configuration management
• Monitor external IT service providers, ensuring adherence to Service Level Agreements (SLAs) and initiating corrective actions for deviations
• Liaise with 3rd-party vendors and suppliers to ensure timely resolutions of issues, service requests and project related activities
• Evaluate vendor performance and contract or service agreement review as needed
• Partner with other business units to identify and rectify, recommend and implement solutions related to workplace technologies
• Oversee a broad spectrum of Workplace services ranging from but not limited to :
• End Point Services (M365, Intune, Software Distribution, Patch Management, Image Management, End-Point Protection and other End-User Computing technologies)
• Video Conferencing Services (MS Teams)
• Print Services
• Mailing & Identity Services
• Serve as the SME of Microsoft 365 products to oversee and optimize the end user technology landscape that may include identity management, multi-factor authentication and performance for end users by M365
• Coordinate with regional and local IT for workplace related activities
• Propose and implement improvement to streamline process and enhance productivity

The Successful Applicant

What\'s on Offer

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