IT Manager

Client Delivery Manager (End User Computing)

1. Wireless Network Planning & Implementation

Plan and implement enterprise-wide wireless network (Wi-Fi 6 or newer);

Ensure high availability, security, and scalability of network infrastructure;

Manage and configure firewalls, VPNs, VLANs, switches, and routers;

Conduct regular network performance assessments and improvements;

Ensure secure and scalable internet connectivity across plants / offices;

Plan for network redundancy and failover systems for business continuity.

2. Hardware & Systems

Oversee deployment and maintenance of physical servers, laptops, printers, scanners, and mobile devices;

Maintain inventory and asset tracking of all IT equipment;

Plan preventive maintenance schedules to reduce downtime;

Manage hardware capacity planning in line with operational growth.

3. Software & Applications

Administer business-critical software (ERP / MRP systems, finance software, document management);

Evaluate new software tools that improve productivity and integrate with existing systems;

Ensure software license compliance and renewal management.

4. Cloud Strategy & Server Management

Plan, lead and implement the migration from physical servers to secure cloud platforms (e.g., Microsoft 365, AWS, Azure);

Manage user access, backup, storage, and disaster recovery plans;

Ensure cloud systems comply with PDPA and company policies.

5. IT Projects & Digital Transformation

Drive IT-related projects (ERP, MES, WMS) and system integrations;

Collaborate cross-functionally for IT support and solutions;

Propose and implement new technologies for efficiency and scalability.

6. Cybersecurity & Compliance

Implement and monitor IT security policies (MFA, antivirus, endpoint security);

Conduct internal audits and compliance checks.

7. User Support & Training

Provide Level 2 / 3 technical support and troubleshooting;

Train employees on IT usage, cloud systems, and security awareness.

8. Wireless & Cloud Infrastructure Modernization (NEW)

Propose and implement full wireless connectivity across office / plant;

Migrate from physical file servers to cloud solutions;

Optimize cost, mobility, and scalability of IT systems;

Conduct network assessment and rollout plan;

Ensure secure, role-based access control and cloud compliance;

Prepare annual IT budget (CAPEX & OPEX), aligning with business priorities;

Review and negotiate contracts for hardware, software, cloud, and service vendors;

Track spending vs. budget and report cost savings or overruns;

Evaluate vendor performance and SLAs;

Manage procurement and RFP processes for major IT purchases.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field;
• Minimum 6–8 years of experience in IT operations and infrastructure., with 2–3 years in a managerial role;
• Strong knowledge of network infrastructure, server management, and IT security;
• Proven experience in cloud migration and wireless networking;
• Strong knowledge of Microsoft / AWS platforms, cybersecurity, and compliance;
• Experience managing IT projects and cross-functional teams.

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