Client Relationship Manager - India

Client Relationship Manager - India

Location : Exness Federal Territory of Kuala Lumpur, Malaysia

Your role at Exness : A member of the specialized client‑facing department focused on delivering exceptional customer service to high‑value client segments. You will ensure prompt, efficient and effective support and retention through a value‑driven, relationship‑based approach. As a key front‑line function within the company’s growth strategy, you will support mass‑retail customers by achieving desired outcomes and guiding them through the client user journey.

Relocation : The role is based in our office on the Kuala Lumpur mainland. If relocation is required, we provide comprehensive relocation support to ensure a smooth, worry‑free move.

• Qualify and onboard existing clients to the premier / high‑value program.
• Establish, develop and maintain business relationships with current and prospective customers to generate new business for Company products and services.
• Educate clients on Company platforms and websites, proactively offering new tools and features.
• Participate in industry and partner events, including expos, conventions, training and seminar sessions.
• Assist clients in obtaining trading strategy advice from the strategic market analyst.
• Stay informed on regulatory changes and trading news to keep clients updated on market conditions.
• Engage clients following the defined sales process and practices for each opportunity.
• Provide top‑notch customer service to high‑value segments via inbound chats, cases and outbound calls, ensuring timely and efficient resolution.
• Build and maintain relationships with clients, proactively supporting and identifying opportunities to keep profitable segments satisfied and engaged.
• Monitor open cases and customer accounts, proactively identifying potential issues and working with other departments to resolve them quickly and effectively.
• Act as the point of contact for high‑value client escalations and complex queries, providing guidance and support as required, regardless of the source of the case.
• Develop and maintain comprehensive knowledge of our products, services, industry trends and best practices.

What makes you a great fit :

What we offer along the way :

Your journey after applying :

Please note : We occasionally amend or withdraw Exness jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Exness / Exness Group companies around the world. Exness Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Exness. Anyone who demands such a fee is not an authorized Exness representative and you are strongly advised to refuse any such demand.

At Exness, we’re an equal opportunity employer where every individual is valued. No matter your race, colour, religion, sex, national origin, sexual orientation, gender identity or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce.

#J-18808-Ljbffr