ESAP Product Information & Communication Manager

ESAP Product Information & Communication Manager

Club Med, Federal Territory of Kuala Lumpur, Malaysia

Overview

Club Med is seeking an ESAP Product Information & Communication Manager to lead and coordinate product information, internal communications, and ESAP-related initiatives across the organization. The role focuses on CSR, product & services, in-resort sales experiences, and cross-functional collaboration with marketing teams globally (including P&S teams based in Lyon).

Responsibilities

• Contributes to shaping and implementing the ESAP global roadmap strategy (CSR, Product & Services, In resort sales experiences) and budget.
• Lead the construction of a consolidated roadmap for EHS, CSR, Product & Services, IRES, associated with Opex Capex budget, 3 years plan
• Manage Internal communication of product developments and updates for marketing teams at global level (including P&S teams based in Lyon)
• Ensure coordination between operational and commercial teams, with a focus on continuous improvement and accuracy of product-related information (CSR, P&S, In resort sales)
• Promote a shared product culture and facilitate onboarding of all stakeholders, particularly resort teams, to key product priorities.
• Contributes to frame & write the business plan and budget alongside VP Operations & Product ESAP
• Monitor monthly the advancement of roadmap execution by all teams involved
• Ensure product consistency across the BU's ESAP (sales markets, resorts)
• Produce contents to communicate efficiently to all stakeholders, ensure complementarity of channels (including shareholders).
• Ensure best practices sharing with others BU's
• Implement continuous improvement of product information flows between marketing / sales teams, P&S and resorts teams thanks to optimized processes & tools
• Support commercial countries with ad hoc requests.
• Manage internal communication of product innovations and updates.
• Contribute to animate the ESAP Operations & Product community with tangible deliverables such as newsletters, contents production for seminars
• Ensure product consistency across the BU's ESAP (sales markets, resorts)
• Drive guest experience improvements through regular analysis of feedback (e.g., GM Feedback, semantic analysis, Factorial analysis, Sales Feedback, claim management analysis)
• Coordinate quality monitoring initiatives (reports) and ensure follow-up actions are implemented by all departments (P&S, CSR, ESH, IRES remaining accountable of their results)

Qualifications

Job details

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