Partner Service Chat Support - Taiwan MarketConcentrix • Kuala Lumpur, Kuala Lumpur, Malaysia
Partner Service Chat Support - Taiwan Market
Concentrix • Kuala Lumpur, Kuala Lumpur, Malaysia
8 hours ago
Job descriptionCandidates have at least an SPM or Diploma certificate Working experience in the customer service field is preferable Fresh graduates are welcome to apply Required language(s) : Basic English, Mandarin and Cantonese Able to work in a fast‑paced, high‑intensity work environment Flexible and able to adapt to fast changes Must be able to work on rotating shifts as needed (weekdays, weekends & public holidays) Preferably with strong computer navigation skills and PC knowledge with a typing speed of 40 WPM Seniority level : Associate Employment type : Full‑time Job function : Customer Service Industry : IT Services and IT Consulting
Partner Service Chat Support - Taiwan Market
Concentrix WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
WHAT YOU WILL OWN :
- Ensure the highest quality of customer service to vendors
- Process orders and manage relationships with hundreds of restaurants
- Deliberate with customers or supervising personnel in order to address questions, problems, and special requests for orders and actual delivery statuses
- Ensure that processes are followed and bring in new ideas for improvements
- Constantly work towards improving customer experience
- Handle customers’ and vendors’ requests, as well as external communication with them
ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE :
DETAILS :
Working days : 5 working days and 2 off days in a week
Double pay for public holidays
SALARY & BENEFITS :
Basic salary : RM3000 (Taiwan Market)
KPI allowance : based on performance (up to RM300)
Additional allowance provided for OT PROGRAM : RM20+ per hour
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Service Chat Support • Kuala Lumpur, Kuala Lumpur, Malaysia
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