Customer Service Representative - English Speaker

Responsibilities :

• Support both front and back office operations.
• Keep track of received data and source documents
• Contact preparer of source documents to resolve questions, inconsistencies, missing data, etc.
• Sort and prepares documents for imaging
• Correct captured data accurately in a pre-determined data entry system
• Manage processed and unprocessed documents
• Maintain an effective and efficient records management system
• Generate reports and responds to inquiries related to entered data upon request
• Process various forms
• Protect customer information
• Maintain operations by following policies and procedures
• Perform other duties as assigned by Team Leader and Supervisors.
• Provide and maintain the high standard of customer service to program members.
• Ensure that member enquiries are responded to and actioned promptly
• Responsible for actioning redemption requests via the system and managing member information through the member database
• Document and track issues that require additional technical resource support and follow through on any unresolved enquiries within promised time frames
• Ensure all documentation required by other departments to service member’s request is completed promptly and in accordance to the operations procedures
• Resolve difficult customer issues that arise or escalate complaints to the Team Leader
• Coach and educate Members on the value-add products, such as overall benefits of the

program