Customer Service Support-Multilingual-speaking

Multilingual Customer Support Representative

eTeam Federal Territory of Kuala Lumpur, Malaysia

About the Role

We are hiring Multilingual Customer Support Representatives to join an exciting international customer service project based in KL Sentral, Kuala Lumpur.

This role is ideal for individuals who are fluent in Mandarin, Cantonese, or Japanese and passionate about delivering an exceptional customer experience in a dynamic, multicultural environment.

As a Customer Support Representative, you will handle both voice and non-voice transactions, assisting customers with inquiries, requests, and problem resolution with professionalism and empathy.

Available Language Markets

If you are fluent in Mandarin, Cantonese, or Japanese and passionate about providing outstanding customer service,

Key Responsibilities

• Provide high-quality customer support through phone, chat, and email channels.
• Manage customer inquiries efficiently while ensuring accurate information delivery.
• Handle escalations with a positive, solution-oriented mindset.
• Maintain professional communication aligned with company standards and market expectations.
• Document all customer interactions clearly and accurately in internal systems.
• Collaborate with team leads and trainers to continuously improve service quality and processes.

Requirements

Why Join Us?

Hiring Process

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