(native Japanese) Chat Support Consultant, crypto (Remote)

Overview

(native Japanese) Chat Support Consultant, crypto (Remote)

Join our team as a Chat Support Consultant and thrive in a multicultural and multilingual environment while working from your home office. We are a dynamic trading platform redefining the crypto trading experience and focusing on People First management.

What you will do

• Provide efficient and excellent customer support in crypto trading via live chat, tickets, and email
• Handle customer inquiries, order disputes, and appeals
• Provide valid, accurate information and solutions to customer requests
• Manage complaints and appeals, including follow-ups on escalations when required
• Maintain up-to-date knowledge of the company\'s trading platform and general market conditions
• Understand customers\' needs and deliver constructive feedback to the management team
• Continuously seek ways to improve team performance and work efficiency
• Be part of a fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

Requirements

Benefits and Perks

Notes

The listed benefits may vary depending on engagement terms. Terms, including compensation, benefits, and work conditions, will be defined in your agreement if selected. This section may include details that apply differently to employees and independent contractors.

About SupportYourApp

SupportYourApp is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies worldwide. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we have grown into an industry leader in premium outsourced customer support with eight hubs globally. We value an individual, caring approach and a positive experience for our team. We welcome people with diverse backgrounds and experiences. Please send your CV in English highlighting your outstanding skills.

Visit our website :

Disclaimer We are a multinational company with unbiased views. The assessment of candidates is not influenced by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected status. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

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Note : This listing may include other roles and postings for visibility on the platform.

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