Assistant Executive Housekeeper

Assistant Executive Housekeeper – Hilton

As the Assistant Executive Housekeeper, you will assist the Executive Housekeeper in the operation of the Housekeeping department and stand in as the Executive Housekeeper in his or her absence.

Responsibilities

• Assist the Executive Housekeeper to institute department SOP and P&P, directing activities of Housekeeping’s daily operation to maintain and improve high cleaning standards of guestrooms and public areas as well as courteous service to guests.
• Supervise department trainings, methods and procedures for development of team members.
• Supervise team members, Floor Supervisors and Room Attendants on guest floors and public areas.
• Draw up a balanced schedule for team members based on the hotel business needs.
• Evaluate the daily performance of the assigned team members during operation.
• Regularly inspect vacant and occupied guestrooms, guest floor areas and back stairways to ensure cleaning standards are maintained.
• Supervise daily laundry operation in the absence of the Executive Housekeeper.
• Drive daily briefings with Floor Managers and Floor Supervisors, informing them about daily VIP arrivals, guests’ complaints and special assignments.
• Assist the Executive Housekeeper to hold regular housekeeping communication meetings to discuss team members’ feedback, rectify errors for improvement, and communicate all special instructions and happenings within the hotel as well as to hold daily morning briefings.
• Attend related meetings to exchange ideas for constructive improvement of hotel operation and keep subordinates informed of any Management decision in the absence of the Executive Housekeeper.
• Maintain effective communication with Engineering for repairing and maintaining guest rooms and ensure rooms are in good condition at all times.
• Consult with Front Office regarding room blocking for special repairing or deep cleaning and return it for sale quickly.
• Assist the Executive Housekeeper and give advice on annual housekeeping budgets.
• Ensure that all purchased items optimize department expense and meet hotel budget.
• Responsible for all supplies and stock replenishments.
• Ensure team members adhere to the hotel’s security and emergency policies and procedures.
• Perform duties assigned by the Management when necessary.

The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Qualifications

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Burau Bay Langkawi

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job Category

Housekeeping and Laundry

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Management and Manufacturing

Industry

Hospitality

#J-18808-Ljbffr