Customer Relationship Specialist

As a Customer Relationship Specialist, your mission is to ensure that every traveller feels supported, cared for, and confident from booking to return. With empathy and precision, you'll manage the essential behind-the-scenes tasks that create peace of mind for our guests. If you're naturally calm, organized, and enjoy helping others through structured service, this role is made for you.

Key Responsibilities

• Prepare and issue invoices, receipts, and confirmations in a timely and accurate manner
• Follow up with guests on optional trip extensions or personalized add-ons
• Collect, record, and communicate guest allergies, dietary preferences, and special needs
• Coordinate travellers flight seating preferences
• Serve as a calm and empathetic point of contact when receiving guest feedback or complaints
• Document all customer interactions, feedback, and preferences in an organized system
• Collaborate with the tour operations and product teams to ensure seamless tour experience
• Uphold Easy Europe's core values and brand promise in every interaction

Who You Are

Why Join Easy Europe?

Job Type : Full-time

Pay : RM4, RM5,500.00 per month

Benefits :

Ability to commute / relocate :

Language :

Work Location : In person