IT Desktop Support Officer

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite / on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

• Provide first-line support to Internal Customers for service desk issues, including without limitation, fulfilling hardware and software support requests via phone, chat, email, or online tickets.
• Work to resolve Internal Customer service desk issues by providing necessary services, troubleshooting, fixes, workarounds, training and advice.
• Escalate more complex Service desk issues to the relevant Siemens IT team / technician within prescribed time limits.
• Manage Service desk requests from receipt of the support request through fulfillment / problem resolution, or escalation.
• Log all Internal Customer interactions in the ticket system.
• Document incident resolutions and knowledge for reuse by Internal
• Customers and IT support personnel.
• Comply with all of IT Service Management processes and best practices.
• Participate as requested in appropriate IT releases by testing the usability of such releases from an Internal Customer’s perspective.
• Drive continuous improvement in IT request and support processes.
• Work on additional projects as requested and pre-approved by the team lead or manager.
• Be flexible to work any shift or overtime as requested.
• Monitor physical data center environment
• Familiar with fire suppression systems, and water detection.
• Escalate issues as required.
• Provide first-line support to Internal Customers for service desk issues, including

without limitation, fulfilling hardware and software support requests via phone,

chat, email, or online tickets.

services, troubleshooting, fixes, workarounds, training, and advice.

team / technician within prescribed time limits.

fulfillment / problem resolution, or escalation.

and IT support personnel.

Skills and Abilities Required :

networking systems, and be able to explain them in a clear, concise manner.

Education and Experience Requirement :

365 with emphasis on Teams, Outlook, MS Word, MS Excel and MS PowerPoint

desirable

A+ and / or network+ certification would be desirable

issues.

Basic knowledge of :

Experience in a similar role

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @