Vice President - ICT Operations

The Vice President, ICT Operations, is responsible for the overall strategic direction, effective management, and operational excellence of the entire ICT Operations function. This role ensures the continuous, efficient, and secure delivery of ICT services across all supported entities : Taylor's University, Taylor's College, Taylor's Hostel Malaysia, Taylor's Education Group, and TEG Assets under a shared services model, while also maintaining close collaboration with Taylor's Schools. The VP ensures all operational units meet Service Level Commitments (SLCs) and contribute directly to the institutions' strategic initiatives, including crucial support for academic (teaching & learning) and research ICT needs.

KEY RESULT AREAS / RESPONSIBILITIES

Strategic Leadership & Management

• Develop and execute the ICT Operations strategy and roadmap in alignment with the institutional and Group-level business objectives.
• Provide leadership, guidance, and mentorship to the direct reports and the entire ICT Operations team, fostering a culture of high performance, service excellence, and continuous improvement.
• Manage a complex shared services model, ensuring equitable and high-quality ICT support to Taylor's University, Taylor's College, Taylor's Hostel Malaysia, Taylor's Education Group, and TEG Assets.
• Collaborate closely with the application team and other units reporting to the CIO to ensure seamless integration and delivery of all ICT services.
• Manage and coordinate effort with the Taylor's Schools ICT teams to ensure effective collaboration on group-level initiatives and standards.
• Drive the Cloud strategy for operations and infrastructure services.
• Oversee the development and execution of the ICT business plan and overall communication strategy for the department.

Operational Excellence and Service Delivery

Governance, Budget, and Risk

JOB SPECIFICATION

MINIMUM ACADEMIC / PROFESSIONAL QUALIFICATION

RELATED EXPERIENCE

#J-18808-Ljbffr