Regional Network Operations Associate

Overview

Are you ready to get ahead in your career?

We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

• Corrective Maintenance & Fault Resolution : Respond to Trouble Tickets by travelling to site for hands-on fault resolution. You will identify, troubleshoot, and repair network equipment across Mobile, Transport, FTTx and Enterprise, using necessary equipment to restore service within SLA.
• Preventive Maintenance : Carry out scheduled preventive maintenance activities as per work permits. This ensures our network equipment is always in top condition, preventing future faults and upholding our commitment to Focus on Real Customer Needs.
• SLA Management : Ensure all assigned Trouble Tickets are managed and closed within the defined Service Level Agreement (SLA), providing timely service restoration for our customers.
• Safety & Compliance : Strictly follow all safety standards and operational procedures during site work. Your commitment to safety ensures a secure environment for yourself and protects our network assets.
• Reporting & Updates : Provide accurate and timely updates on your work progress and ticket status using our field service tools. Keeping things simple and clear in your reporting helps the whole team.
• Team Collaboration : Work closely with the Network Service Assurance and RAN Service Assurance technical support teams, providing them with on-the-ground information to help solve complex issues faster so we can Celebrate Winning Together.
• On-Site Support : Perform on-site tasks which may include hardware replacements, technical support for new installations, and assisting during special network events.

What’s next?

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

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