Area Operations Engineer

Area Operations Engineer

The Area Operations Engineer (AOE) is responsible for running operations on a day-to-day basis of all Certified Partners and tickets while maintaining customer satisfaction and the health of the business.

Role and Responsibility :

• Responsible for the service flow / call for Certified Partners related tickets. This includes service orders that are assigned to AOM from time to time until the resolution of the service orders.
• Responsible for processing service orders, end-to-end customer communication and coordination with Certified Partners.
• Supervises Certified Partners every service order lifecycle.
• Review tickets regarding customer’s expectation.
• Creates Material Demand.
• Check parts availability and engage procurement when needed.
• Communicates with customers regarding timing of service delivery.
• Coordinates with Certified Partners for site visit and arrange backline when needed.
• Maintains good working relationship with Certified Partners.
• Verifies service resolution and confirmation with customers.
• Other duties as assigned.

What we’re looking for :

One to three (1-3) years related customer interface experience.

Possess a polite and professional phone presence

Demonstrates appropriate email etiquette and grammar usage

Proficiency in navigating computers and computer programs

Able to take direction well and improve work effort

Must display strong team spirit and willingness to work with others

Strong verbal and written communication skills

Must be able to work in fast pace and “no idle time” environment

Ability to work with minimal supervision,

Productive with excellent time management skill set.

Must be available on Weekends to coordinate with other teams.

Able and willing to learn independently.

Reliable attendance.

Education :

Bachelor’s degree required.

Travel :

5%

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